Computer Says No Definition

phrase

A popular phrase for an attitude in customer service in which the default response is to check with information stored or generated electronically and then make decisions based on that, apparently without using common sense, and showing a level of unhelpfulness whereby more could be done to reach a mutually satisfactory outcome, but is not.

Wiktionary

Origin of Computer Says No

In Little Britain , "Computer Says No" is the catchphrase of the character Carol Beer, a bank worker and later holiday rep and hospital receptionist, who always responds to a customer's enquiry by typing it into her computer and responding with "Computer Says No" to even the most reasonable of requests.

From Wiktionary